Refunds / Exchanges / Returns
DUE TO COVID WE ARE NOT ACCEPTING RETURNS DUE TO HEALTH AND SAFETY
Unless the item is damaged, or the order was incorrect, please note all sales are final and may not be returned, canceled, or exchanged. If the item is damaged, or the incorrect item was received, please email us within seven (7) days of the date your order is received at auraihabeauty@gmail.com and provide your name, order number, and describe the issue with your order. If possible, please also attach a photograph of the incorrect or damaged item received. The item may only be returned if unused - including damaged or incorrect orders, so if you notice any issues with the order, please DO NOT USE it, and contact us immediately. If your order qualifies for a return or exchange, and you are within the United States, we will send you a prepaid shipping label for you to return the damaged or incorrect item to us. Once we receive the item(s), we will ship out the correct or replacement item(s) as soon as possible. If the item(s) are out of stock, we will ship them to you as soon as the inventory is restocked.